Seeking a HR or Customer Service position

Seeking a HR or Customer Service position as an experienced person holding a Bachelors degree.

Work Experience

Personal Assistant, Nanny 2000 to Present

I provide personal care, transportation and general household assistance on a part-time basis to a range a private from youth to the elderly in the greater Washington DC area

YMCA Bethesda-Chevy Chase – Bethesda, MD
Human Resources Coordinator, August 2007 – April 3, 2020

• Responsible for processing payroll, pay check distribution, problem solve payroll issues with the YMCA Corporate Office
• Train new hires on time clock functions, input HR data collection, collect benefits paperwork for part-time and full-time employees
• Maintain department certification requirements, maintain job incumbency report, payroll worksheets, leave reports and employee files, track overtime hours
• Provide employee benefits eligibility information to staff, maintain and distribute new employee packets, process background check and drug test for new hires, establish and maintain central personnel files under compliance guidelines
• Provide backup coverage to Business Office Staff, responsible for smooth operation of HR in the absence of HR Manager
• Provide guidance, leadership to staff

YMCA Bethesda-Chevy Chase – Bethesda, MD
Member Services Representative, September 2006 – 2007

• Provide information and assistance to members.
• Other duties include conducting facility tours for potential members, coordinating registration of members to include membership sales, renewals, holds and terminations, and overseeing cash, credit card and check transactions.
• Maintain databases and other administrative tasks as needed.

Macy’s Department Store, Wheaton, MD
Senior Merchandise Consultant, November 2004 – August 2006

• Provided quality and timely customer service.
• Duties included selling and handling of merchandise, answering customers’ questions and assisting them in finding specific merchandise, and coordinating the bridal registry and merchandise retrieval process.
• Additional accomplishments included aiding in the redesign of the Home Store Department, at the request of the New York vendors, and driving revenue growth.

Talbots Clothing Store – Alexandria, VA
Consumer Merchandise Sales Associate, August 2002 – April 2003

• Responsible for providing quality customer service, which included assisting customers with purchases, and managing telephone and email inquiries.
• Successfully and consistently met sales per representative quotas.
• Managerial duties included coordinating sales and promotional events and implementing incentive programs, managing the front counter, overseeing the hiring, and training of both staff and new employees, and working collaboratively with other associates to assign duties, schedules, and projects.
• Other tasks included regularly conducting inventory and maintaining and updating inventory records.

Personal:

Rochambeau International School
• Chaperone

Community Volunteer
• Volunteered to help Welcome newcomers, refugees in their acclimation to living a new community included connecting with social services, learning local new customs, and adapting to USA living, providing instructor support during field-trips, extracurricular arts and sports activities

Education

Central State University – Wilberforce, Ohio
Bachelor of Science, Water Resource Management

Award and Certifications -YMCA employee of the Year

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