Front Desk Associate

To perform all aspects of the position with precision and excellence, from call Management, Check-in and Check-out, and beyond…. The objective is to deliver a lasting guest impression leading to a great guest experience and a high retention rate. Each person within this department must oversee the reception area and maintain the spa boutique to assure beautiful presentation and profitability. Maximize and achieve set department and individual revenue targets.
Displays masterful knowledge of spa experiences and menu
Able to maneuver through the software program quickly and effectively
Accurately enters the point of sale data
Efficient at making reservations, check-in, and check-out
Familiar and knowledgeable with spa inventory
Assists with inventory management and other organizational tasks
Promotes spa services and gift cards/certificates advise on gift selection, maintains accurate gift card sales data
Provides gracious spa tours to visitors that lead to sales
Maintains a beautiful physical environment within the reception area
Great phone management skills
Greets and checks guests in and out
Facilitates effective workflow for the technical team
Maintains a polished professional image
Assists other support team members when asked
Attends all in-house training and commits to outside continuing education
Attends and participates in all general and team meetings
Participates in all aspects of marketing/special events planning and execution
Prepares promotion presentation and display
Mentors/trains new team members to help them grow
Professional guest communication
Maximize revenue generation for both treatments and retail
Maintains a smile at all times
Performs opening and closing duties
Able to handle unsatisfied guest
Monitors performance and achieve targets
Treat all team members professionally
Desired Qualifications:
Experience in front-line guest service (hospitality and retail highly desired)
High school diploma or college
Computer skills and aptitude for mastering spa software
Good selling abilities
Professional image with a gracious, warm, and genuine personality
Skin care knowledge and understanding of the spa menu
Good organizational skills and follow-through
Able to multi-task and improvise on the spur of the moment
Behavioral Characteristics
Strong guest service orientation
Cheerful, upbeat personality
Enjoys team environment and interaction with co-workers
Excellent communication skills
Flexible and cooperative
High personal standards, good self-esteem
High energy, able to work in a fast-paced environment
Good sense of time management
Good sense of humor
Self-motivated, driven, and passionate about spa
Seeks out knowledge and enjoys learning/strives for professional growth

compensation: $18 up + commissions

employment type: full-time

job title: Front Desk Associate

2 Pidgeon Hill suite 100

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